Refund Policy

This Refund Policy explains how returns, exchanges, and refunds work for purchases made at lullabylooks.com.

Effective Date: December 19, 2025
Contact: floydkeisha74@gmail.com

1) Our return window

We accept return requests within 30 days of delivery, unless a different timeframe is required by local consumer laws (in which case we will comply with those laws).

To start a return, email floydkeisha74@gmail.com with:

  • Your order number

  • The item(s) you want to return

  • The reason for the return

  • Photos (required for damaged/defective items, strongly recommended for fit/quality concerns)

2) Return eligibility

To be eligible for a return:

  • Items must be unused, unworn, and in original condition

  • Items should include original tags/packaging where applicable

  • Items must be free from stains, odors, pet hair, or washing damage

We reserve the right to refuse returns that do not meet these conditions.

3) Non-returnable items

For hygiene and safety reasons, certain items may be non-returnable, depending on what we sell at the time. Common examples include:

  • Items marked final sale

  • Gift cards (if offered)

  • Certain personal-use accessories (where hygiene concerns apply)

If an item is non-returnable, this will be stated on the product page or at checkout where required.

4) Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect:

  • Contact us within 7 days of delivery

  • Include clear photos of the item, packaging, and shipping label if possible

If verified, we will provide a replacement (if available) or a refund. We may also provide return instructions depending on the situation.

5) Sizing and fit

Baby sizing can vary across brands and cuts. We encourage you to review sizing guidance before ordering. If an item does not fit:

  • You may return it if it meets the eligibility rules

  • Exchanges may be offered depending on stock availability

If you want an exchange, email us and we will confirm availability and next steps.

6) Return shipping costs

Unless the return is due to our error (wrong item shipped, defect, or damage verified), return shipping costs are the customer’s responsibility.

If we provide a prepaid return label in certain cases, the cost of the label may be deducted from the refund unless we explicitly confirm otherwise.

7) Refund method and processing time

Approved refunds are issued to the original payment method whenever possible.

Processing timeline:

  • Once your return is received and inspected, we typically process refunds within 5–10 business days

  • After processing, your bank or payment provider may take additional time to post the refund

8) Partial refunds

In some cases, partial refunds may apply, such as:

  • Items returned with missing packaging or tags

  • Items returned in a condition that does not meet eligibility standards

  • Returns that are outside the return window but approved as an exception

If a partial refund applies, we will explain the reason before finalizing it.

9) Order cancellations

If you need to cancel an order, email us as soon as possible. If the order has not shipped yet, we may be able to cancel it and issue a full refund. If it has already shipped, you will need to follow the return process after delivery.

10) Refused or undeliverable shipments

If a shipment is returned to us as undeliverable due to incorrect address details provided by the customer, refusal of delivery, or repeated failed delivery attempts, we may issue a refund minus:

  • Shipping costs

  • Return-to-sender fees charged by the carrier

  • Any handling costs incurred (where allowed by law)

11) Chargebacks and disputes

If you believe there is an issue with your order, please contact us first so we can help. Unauthorized chargebacks or payment disputes may delay resolution and can result in account restrictions if we cannot verify the claim.

12) Contact us

To request a return, report an issue, or ask a question:

LullabyLooks
Website: lullabylooks.com
Email: floydkeisha74@gmail.com